This Privacy Policy applies to the trinet.com.sg website (the "Website") and governs data collection, processing, and usage in compliance with the Personal Data Protection Act 2012 (No. 26 of 2012) of Singapore ("PDPA"). By using the Website, you consent to the data practices described in this statement.
1. Personal data
1.1 Personal data is defined in the PDPA as "data, whether true or not, about an individual who can be identified — from that data; or from that data and other information to which the organisation has or is likely to have access". This includes, but is not limited to:
- Name, gender, date of birth, passport or other personal identification numbers, images, photographs, videos, CCTV footage, voice recordings;
- Contact information e.g., address, phone number, email address;
- Payment information e.g., credit or debit card information;
- Biometric information;
- Health information e.g., medical records or requests; and
- Technical information e.g., IP address or device identification.
1.2 The types of data that Trinet collects depend on the circumstances of the collection and the nature of the service requested or transaction undertaken.
1.3 If you choose to make an enquiry or application, send us an email, or approach us in person, we may require you to provide contact and identity information and other personal data. Where possible, we have indicated which fields are required and which are optional.
2. Collection and retention of personal data
2.1 Generally, Trinet collects Personal Data either directly from you or your authorised representatives in the following ways:
- Submit forms relating to, purchase, or use any of our products or services;
- Interact with our customer service officers, including via calls, meetings, and emails;
- Request that we contact you or be included in a mailing list;
- Respond to our promotions or other incentives;
- Respond to our request for additional Personal Data;
- Respond to our surveys;
- Receive references from business partners and third parties;
- Submit your Personal Data to us for any other reasons; and
- Browse our website.
If you are only browsing our website, you generally do so anonymously. We do not capture any data that allows us to identify you individually unless you provide such information. However, we do use cookies — see the section on cookies below.
2.2 Purposes of collection, use, and disclosure
- To communicate with you on any queries you may have;
- To process your order and deliver products and services to you;
- To manage administration and business operations and comply with our policies;
- For service improvements, resolving complaints and disputes;
- For identity verification purposes;
- To update our records and generally maintain your accounts with us;
- To detect and prevent fraudulent activity;
- To meet or comply with any applicable rules, laws, regulations, codes of practice, or guidelines issued by any legal or regulatory bodies binding on Trinet Technologies Pte Ltd; and
- Purposes which are reasonably related to the aforesaid.
2.3 We will use all commercially reasonable endeavours to ensure that third parties comply with similar undertakings of privacy.
- With your consent: We may seek your consent to collect, hold, use, and disclose your personal data for any other purpose not set out herein.
- Business transfers: As we continue to develop our business, we might sell or buy businesses, subsidiaries, or business units, or undertake a merger. In such transactions, customer information may be one of the transferred business assets.
2.4 Information collected by cookies
When you visit this website, our servers automatically record information that your browser sends, which may include:
- Your computer's IP address;
- Browser type;
- Websites visited before our website;
- Pages visited within our website (including time spent on those pages); and
- Other items and information searched for on our website, access times and dates.
This information is collected for analysis and evaluation to help us improve this website and the services and products we provide. It will not be used in association with any personal data.
Contact us
If you have any questions or comments about this Privacy Policy (for example, to review and update your personal data), please send your questions and feedback to our Data Protection Officer via email at sales@trinet.com.sg.